Training

LISTENING SKILLS FOR PERSONAL AND PROFESSIONAL SUCCESS

Summary:

Sample Objectives:

ESSENTIAL PEOPLE SKILLS FOR THE WORKPLACE

Summary:

This “People Skills for the Workplace” workshop covers essential skills for personal and professional growth, such as communication, relationship building, critical thinking, leadership, teamwork, creativity, and working under pressure. Participants will gain a comprehensive toolkit to improve their people skills.

RESILIENCY AND FLEXIBILITY

Summary:

This Resiliency and Flexibility workshop helps individuals manage stress and remain flexible in the face of change. It covers emotional and positive intelligence, coping strategies, and techniques for remaining calm and clear-headed under pressure. Participants learn to respond productively to work pressures and use their strengths effectively.

SELF-AWARENESS AND PERSONAL GROWTH 101

Summary:

This workshop designed to help individuals learn the foundational principles of self-awareness and personal growth. Participants will gain a better understanding of themselves and their behaviors through interactive exercises, guided discussions, and self-reflection. This workshop is perfect for anyone looking to improve themselves, their relationships, and the impact they have on the world around them.

UNCONSCIOUS BIAS

Summary:

Participants in this training course will learn about the origins, patterns, and impact of unconscious bias. They’ll gain awareness of their own biases and learn new strategies to recognize and mitigate them. Through an individual action plan, they’ll apply their newly acquired knowledge and skills to create a more inclusive workplace culture.

MASTERING YOUR MINDSET

Summary:

Learn how to make lasting positive changes in your habits and behaviors using a personal and organizational change model. Gain tools and techniques for Mind-Management[TM], including managing your expectations and attitude. Increase your acceptance and use of feedback as a tool for self-awareness and reflection, to improve your personal and professional growth.

LEADING YOURSELF

How to Build a Culture of Empowerment and Accountability by Leading Yourself First

Summary:

This workshop is designed to help participants develop self-leadership skills by understanding the concept of self-leadership, aligning personal values with goals, fostering personal empowerment for achieving personal goals.

BUILDING RESILIENCE

How to Bounce Back and Thrive in Uncertain Times

Summary:

This Resiliency and Flexibility workshop helps individuals manage stress and remain flexible in the face of change. It covers emotional and positive intelligence, coping strategies, and techniques for remaining calm and clear-headed under pressure. Participants learn to respond productively to work pressures and use their strengths effectively.

THE MENTOR WITHIN

Cultivating Your Mentorship Skills to Help Others Succeed

Summary:

In this workshop, participants will learn how to become effective mentors, exploring the benefits and techniques of mentorship. They will develop the necessary qualities and gain tools to become confident and impactful mentors in personal and professional settings.

TEAMBUILDING 

TEAM INC.

Improving Your Teams Brand by Creating a Culture of Learning and Collaboration

Summary:

In this workshop, participants will learn how to enhance their team’s brand by creating a collaborative culture of learning and pride. The focus will be on developing the team’s self-awareness, collective thinking, and self-directed leadership. Participants will also learn techniques for building team resilience and serving as a model for others.

TEAMBUILDING WITHOUT WASTING TIME [EXPERIENTIAL ACTIVITY]

Summary:

Goldsmith and Morgan’s (2004) research found that focused feedback and follow-up can save time and enhance leadership effectiveness in team building. This 3-hour activity will guide participants in establishing behavior change strategies for ongoing team improvement, resulting in daily routine changes.

TEAMBUILDING STRATEGIES FOR SUCCESS

Summary:

This Teambuilding workshop teaches skills to build and manage effective teams. It covers team development stages, trust, communication, the five elements of a winning team, and conflict management. Participants learn to foster cooperation, collaboration, and harness diversity. They also learn to diagnose team problems and learn seven lessons from U.S. Military Special Ops teams.

TOOLS FOR SUCCESSFUL TEAM LEADERSHIP

Summary:

This workshop is designed to help individuals develop and improve their leadership skills to effectively lead a team. Participants will learn techniques for effective communication, delegation, and motivation. The workshop will also cover topics such as building trust, conflict resolution, and creating a positive team culture.

MANAGING CONFLICT 

CONFLICT RESOLUTION 101

Summary:

This conflict resolution course teaches effective techniques to handle conflicts, including communication skills, cooperation, and conflict management. Participants will also explore the inside-out approach to understand how their behavior and words contribute to potential conflicts.

DEALING WITH DIFFICULT PEOPLE

Summary:

This interactive program helps participants learn techniques for dealing with difficult personalities, including know-it-alls, unyielding team members, and negative individuals. Participants will understand what’s behind difficult personalities and develop strategies to deal with toxic or difficult people.

POSITIVE GROUP DYNAMICS

Summary:

This training program focuses on building a strong team foundation and cultivating a positive group dynamic. Participants will learn techniques to boost participation and create a collaborative team environment, gain employee commitment, and motivate the organization through goal-setting. The program equips participants with tools and skills to develop a motivated and engaged team working towards achieving common goals.

MANAGERS AS MEDIATORS

Summary:

This program teaches managers to conflict mediation skills for resolving employee disputes. It covers active listening, emotion management, and conflict resolution strategies & techniques while emphasizing the importance of remaining neutral. Participants will gain the ability to handle conflicts and maintain positive team dynamics.

 CUSTOMER SERVICE 

HOW TO BE A GREAT CUSTOMER SERVANT

Summary:

This training course teaches participants how to provide great customer service by cultivating a positive mindset, making customers feel valued, using positive communication skills, understanding body language, and dealing with complaints and difficult customers effectively.

BUILDING STRONG CUSTOMER RELATIONSHIPS

Summary:

This workshop focuses on developing communication skills to build strong and lasting relationships with customers. Participants will learn effective listening techniques, strategies for responding to feedback and complaints, and ways to create meaningful connections.

BUILDING A CULTURE OF WORLD CLASS CUSTOMERSERVICE

Summary:

This training program is designed to help participants build a world-class customer service culture in their organization. Through this program, participants will learn how to identify common customer service issues, deal with difficult customers with courage and consideration, and use active and empathetic listening to solve customer service issues. Additionally, participants will learn how to make a great first impression with customers every time, better understand their customers, and gauge their expectations and needs. They will recognize how customers define success and how their role affects the customer’s mission. Finally, the program will help participants to operate based on their operating values, ensuring that they provide the best possible customer service experience.

Building A Culture of World-Class Customer Service This training program is divided into five modules that will help you and your customer service team provide exceptional service:

Module 1 – Bringing Out the Best in You…

Module 2 – Your Proactive Customer Service Mindset Module 3 – Character and Competence…

Module 4 – People Skills for the Customer Servant

Module 5 – Tools & Techniques for World Class Customer Service Excellence

PERFORMANCE MANAGEMENT

NOTE: WE ALSO PROVIDE THESE COURSES ALIGNED WITH DOD / DPMAP SYSTEM

WRITING SMART GOALS

Summary:

This program teaches how to develop SMART goals, objectives, and standards using a five-step process. Participants learn the difference between goals and objectives/standards, critique sample objectives, and overcome potential obstacles. Opportunities for practicing creating SMART objectives are also provided.

DPMAP COURSES

Summary:

Our 2-day DPMAP program offers comprehensive training on all aspects of DPMAP, except for the online tool. We provide a unique, practical, and simplified approach to DPMAP by focusing on critical performance management aspects. Our training emphasizes hands-on learning, connecting the dots between different parts of DPMAP, and ensuring participants fully understand and feel motivated to use performance management tools. Past participants have provided positive feedback, reporting increased optimism and motivation to use DPMAP.

PERFORMANCE COACHING FOR SUPERVISORS & MANAGERS

Summary:

Performance Coaching for Managers is a training program that helps managers learn the basics of coaching, understand the benefits of coaching, and distinguish between coaching and performance counseling. It also provides a coaching framework and various models, processes, techniques, and skills for effective coaching.

WRITING SELF-APPRAISALS / ASSESSMENTS

Summary:

This program focuses on writing effective self-appraisals/assessments. It covers topics such as reflecting on past successes and challenges, gathering supporting documentation,     tracking     performance, and using a performance activity log. The program also teaches how to work with a Writing Mastermind Group to develop accomplishment statements and self-assessments using a 6-step process.

WRITING EMPLOYEE APPRAISALS

Summary:

This program teaches participants how to write clear and effective employee appraisals by preventing rater errors and using a step-by-step checklist. It also covers techniques for tracking and documenting performance, and emphasizes consistency between ratings and appraisals.

STRAIGHT TALK PERFORMANCE FEEDBACK & COUNSELING

Summary:

The program focuses on helping individuals build trust and credibility with their coworkers, subordinates, and superiors. Participants will learn effective listening, communication, and feedback techniques to improve performance counseling. Additionally, the program covers conflict resolution strategies, perception management, and developing a win-win performance counseling agreement.

ME INC. SERIES

Module 1

Me Inc. – Building Your Professional Brand: Skills and Strategies for Enhancing YourInfluence and Effectiveness

Module 2

Mastering Your Mindset:Strategies and Techniques for Professional Success

Module 3

Leading Yourself: How to Build a Culture of Empowerment and Accountability by Leading Yourself First

Module 4

Building Resilience: How to Bounce Back and Thrive in Uncertain Times

Module 5

The Mentor Within: Cultivating Your Mentorship Skills to Help Others Succeed

Module 6

Team Inc.: Improving Your Teams Brand by Creating a Culture of Learning and Collaboration

Summary:

The “Me Inc.” workshop series offers six modules to help participants unlock their potential and achieve professional success by building their personal and professional brand, mastering their mindset, developing leadership skills, building resilience, cultivating mentorship skills, and improving team collaboration.

Each module focuses on a specific area, including enhancing influence and effectiveness, building a culture of empowerment and accountability, bouncing back and thriving in uncertain times, and improving team collaboration. Participants will gain valuable skills and strategies to take their careers to the next level.